Accommodation regulations
1. Upon arrival at the accommodation facility, the client is required to present proof of identity and a booking confirmation or voucher.
2. Upon check-in, the client must pay the balance of the stay cost plus a €150 security deposit; the deposit will be refunded at the end of the stay following an inspection of the cabin’s condition. Once the balance is paid, the client will receive the key to the wooden cabin.
3. Check-out is by 10:00 AM on the day of departure. Failure to vacate by this time will result in a charge for an additional day of accommodation.
4. Upon taking over the property, the client accepts the inventory and assumes responsibility for any loss, damage, or destruction of the cabin’s contents. A refundable deposit of €150 is required at this time.
5. Clients may not move interior furnishings or make any alterations or modifications to the electrical wiring or installations without the site manager’s consent.
6. The client is provided with one set of keys to the rented cabin. A fee of €100 is charged for lost keys. The cabin doors are equipped with security locks; to lock them, the handle must be turned upwards in a counter-clockwise direction.
7. Clients are not permitted to use their own electrical appliances in the cabin rooms, with the exception of personal grooming devices such as hair dryers, electric shavers, etc.
Charging electric vehicles at the cabin is also prohibited. A dedicated professional charging station is available for this purpose in a designated area. 8. The client is required to report any malfunctions of the equipment or facilities in the log cabin to the property manager by calling +421 902 365 555.
In case of need, use the following telephone numbers:
112 – General emergency call
158 – Police of the Slovak Republic
9. Based on the booking, the accommodation provider is required to check the client in between 15:00 and 18:00; late arrival is possible only by prior arrangement with the provider. Otherwise, a late arrival fee of €20 will be charged.
10. Smoking is strictly prohibited inside the log cabin. Lighting fires near the cabins or anywhere in the cottage area is also prohibited, except in designated areas and fire pits.
11. The log cabin has its own parking space. Parking on the grass or the footpath is prohibited.
12. Any defects found in the log cabin must be reported on the day of arrival.
13. Each log cabin is equipped with a fire extinguisher for emergencies; it is located in the ground-floor hallway near the entrance door. In the event of a fire, the emergency exit to be used is the entrance door.
14. On the day of departure, the kitchen must be returned to its original condition; this means washing, drying, and putting away the dishes, and removing all food.
15. Pets are allowed only by prior agreement with the owner. There is a one-time fee of €20. Pets must not be left unattended.
16. For safety reasons, children under the age of 10 should not be left unattended by an adult in the cabin. The number of people in the cabin must not exceed its total capacity.
17. Guests are not permitted to bring sports equipment into the rooms; a designated area is provided for such items. Space for sports equipment, skis, etc., is available in the hallway near the cabin entrance.
18. Wearing outdoor footwear inside the cabin is prohibited (to avoid damaging stairs and floors).
19. Quiet hours are in effect from 10:00 PM to 6:00 AM.
20. If the temperature inside the cabin becomes too high, please adjust the radiators to a lower setting rather than opening windows to ventilate. The heating system is automatically shut off at the following times during the week:
8:10 AM – 9:10 AM
12:00 PM – 1:00 PM
4:10 PM – 5:10 PM
7:10 PM – 8:10 PM
And on weekends, also at these times:
2:15 AM – 3:15 AM
8:00 AM – 9:00 AM
2:00 PM – 3:00 PM
7:00 PM – 8:10 PM
21. Before departure, the guest is required to check the cabin and leave it in the same condition as it was upon arrival. Upon departure, the client is required to empty the trash into the bin located in front of the cabin and to sort the waste. Glass bottles should be disposed of in the bin designated for glass (located at the entrance to the complex), and plastic bottles should be placed by the container serving the individual cabins.
22. When using the fireplace or outdoor grill, chopped firewood is available for your use, stored behind the woodshed. An axe and a grill grate are located inside the cabin, under the staircase.
23. Upon departure, the client must hand over the cabin’s entire inventory in undamaged condition, along with the bed linen, towels, and cabin keys. Once the property has been handed over and inspected by the manager, the €150 security deposit is returned to the client. If additional services were used, the client must pay the remaining balance.
24. Upon request, guests may receive a VIP discount card for Chalupkovo. This card is valid at our restaurant, *Zemianska kúria*, offering discounts on meals and children’s attractions, and—in the future—on services such as wellness. Guests are required to return the discount card to Chalupkovo upon check-out; failure to do so will result in a €30 fee for loss or damage.
We kindly ask you to read these rules and regulations. If you disagree with any of these provisions, please discuss them with us.
We wish you a pleasant stay at Chalupkovo.
CANCELLATION FEES:
- Up to 30 days before the scheduled arrival: cancellation fee is 30% of the total stay cost
- 29–15 days before the scheduled arrival: cancellation fee is 50% of the total stay cost
- 14–7 days before the scheduled arrival: cancellation fee is 75% of the total stay cost
- 7 days or less before the scheduled arrival: cancellation fee is 100% of the total stay cost
*For cancellations of stays during New Year’s Eve, Easter, Christmas, and the summer season, as well as stays associated with wedding receptions, celebrations, or corporate parties, the deposit is non-refundable (the deposit is forfeited in full).
*Cancellation fees do not apply to gift vouchers. A stay purchased via a gift voucher cannot be cancelled (refunded). Gift vouchers are valid for 1 year from the date of issue.
*Cancellation fees apply for reservation cancellations (or changes) and for no-shows.
*Deposits transferred due to a cancelled or postponed stay remain valid for 1 calendar year. Reservations may be transferred to a different date up to 30 days prior to the scheduled arrival.
*In the event of a situation related to COVID-19—such as government-mandated travel restrictions preventing travel to the district, or prohibitions on activities and accommodation services at our local facility—the full deposit amount will be transferred to an alternative, replacement date. A transferred reservation is valid for one calendar year from the date of the original booking.
*Changes to a confirmed reservation are only possible outside of the Easter, Christmas, New Year’s Eve, and Summer periods.
MORE INFORMATION + TERMS AND CONDITIONS
- Prices are listed in EUR.
- Christmas and New Year’s stays require a minimum of 5 nights.
- Easter stays require a minimum of 4 nights.
- New Year’s Eve stays must extend at least until January 2nd.
- For a 1-night reservation, the price is €20 higher than the listed rate.
- Price negotiation is possible for stays of 6 nights or longer.
- Price includes: accommodation.
- Price excludes: one-time final service fee of €20 (per stay).
- Price excludes: accommodation/recreational tax of €1 per person per night.
- Security deposit of €150 required (to cover potential inventory damage,
property damage, theft of inventory, early departure,
or key loss). - 30% deposit of the total stay price required upon booking.
Stays with dogs allowed only by prior arrangement (one-time fee of €20
per dog for the entire stay). - Children under 2 years of age stay free of charge.
- Rental of high chairs, cots, baby bathtubs, etc.: one-time fee of €5 per item.
- Smoking is prohibited throughout the entire property.
